Your team does the work.
Your operations shouldn't slow them down.
I help growing companies get stalled projects back on track, run operations part-time until they're ready for a full-time hire, and replace manual busywork with simple systems, with a specialty in waste haulers, roofers, cleaning companies, and landscapers.
Led by a former Senior Technical Program Manager and process architect, with 10 years leading complex programs, most recently in big tech.
Built for companies that have outgrown winging it
I work with two kinds of companies: growing teams that need program and operations leadership without a full-time hire, and local service businesses that need their back office to keep up with their crews.
Growing companies
Any industry · Program & operations leadership
Tech startups & scale-ups
Product launches, platform migrations, and cross-team programs that need a dedicated owner, before you have a program management office.
Companies mid-change
Rolling out new software, opening a location, integrating an acquisition, or reorganizing teams, where the change has to land without stalling day-to-day work.
Teams without an ops leader
Founder-led companies where the CEO is still running planning, priorities, and follow-up, and needs that handed to someone who does it for a living.
Local service businesses
My specialty · Process design & automation
Waste Management
Route scheduling, missed-pickup tickets, container tracking, and recurring billing that doesn't need a spreadsheet marathon at month-end.
Roofing
Speed-to-lead automation, estimate follow-ups, material orders tied to the job, and progress updates that keep homeowners off your phone.
Cleaning
Recurring schedules, crew checklists with photo proof, instant rebooking, and review requests that go out the moment a job closes.
Landscaping
Seasonal contract renewals, quote-to-schedule pipelines, weather-day rescheduling, and upsell campaigns timed to your calendar.
Run a different local service business, like HVAC, plumbing, pest control, or hauling? The same playbook applies. Let's talk.
Small leaks sink good businesses
You rarely lose time and money in one big place. You lose it fifteen minutes at a time, in the gaps between people, tools, and handoffs, whether you're shipping software or running crews. Most of my clients recover 10–20 hours a week without hiring anyone.
- Leak 01Work falls between owners.A launch, a migration, or a customer job with no single owner stalls while everyone assumes someone else has it.
- Leak 02Status lives in someone's head.One person out sick and nobody knows where the project stands, or which crew is where tomorrow.
- Leak 03Follow-up depends on memory.Leads, quotes, invoices, and action items slip the moment someone gets busy.
- Leak 04Deadlines slip quietly.Nobody notices the delay until a launch date is missed or a customer calls asking where you are.
- Leak 05Busywork eats the week.Hours go to copying data between tools that could talk to each other, and to meetings that exist only to share status.
Leadership when you need it. Systems that last.
Two tracks, depending on where you're stuck: bring me in to lead the work, or to redesign and automate how it gets done. No enterprise software, no 18-month rollouts.
Program & operations leadership
For growing companies in any industry
Fractional TPM / Program Rescue
A launch, platform migration, or cross-team initiative is slipping, and nobody owns the whole thing end to end.
I step in as your fractional technical program manager, reset the plan, get teams and vendors aligned, and drive it to done.
Fractional Program Operations
The company has outgrown running on chat threads and the founder's memory, but a full-time operations leader isn't in the budget yet.
I run your operating rhythm part-time: planning, priorities, weekly reviews, metrics, and follow-through, so nothing falls through the cracks.
Process & automation
Specialty: local service businesses
Process Architecture + Automation
Work runs on habit and whatever is in the owner's head, so every new hire or new tool makes things messier instead of easier.
I map how work really flows from first call to final payment, redesign it, and hand you a blueprint showing what to automate first.
Automation Build
You know the busywork should be automated, but nobody has the time or know-how to set up the tools and wire them together.
I build and test the workflows (lead capture, quoting, scheduling, invoicing, follow-ups) and hand over systems your team actually uses.
Clear scope, whichever way we work
You'll always know what's happening, what it costs, and what you're getting. Scope and pricing are agreed before any work starts.
Project-based
Process Architecture + Automation Build · usually 2–6 weeks
Audit
A free 30-minute call, then a short ride-along with your process: how leads come in, how jobs get done, how money gets collected.
Week 1 · Free to startMap
You get a plain-English map of your current process, the leaks I found, and a prioritized fix list with expected time savings for each.
Week 1–2 · Fixed priceBuild
I set up and connect the tools, migrate your data, and automate the workflows, testing everything against real work before it goes live.
Week 2–5 · Fixed priceHandoff
Your team gets trained, you get plain-language documentation, and 30 days of support. You own everything, with no lock-in.
Week 5–6 · IncludedFractional
Program Rescue + Program Operations · ongoing, part-time
Intro call
A free 30-minute conversation about what's stuck, what's at stake, and whether a fractional lead is the right fit.
FreeRamp up
I get up to speed on your team, tools, and commitments, then give you a candid read on what's at risk and what to fix first.
First 2 weeksLead
I run the program or operating rhythm on an agreed part-time schedule, with regular updates so you always know where things stand.
Ongoing · MonthlyTransition
When the program lands or you're ready to hire full-time, I hand off with documentation and help onboard whoever takes over.
When you're readyBig-tech program discipline, without the big-tech overhead
I spent 10 years as a Senior Technical Program Manager, most recently in big tech: leading cross-team programs, mapping workflows, killing busywork, and building automation that teams actually use. Now I bring that discipline to growing companies and to the service businesses that keep towns running.
- 10 years as a Senior Technical Program Manager, most recently in big tech, leading complex cross-team programs
- Process architecture & automation analysis: mapping, redesigning, and automating workflows end to end
- Two ways to engage: fixed-price projects or an ongoing fractional role, with scope and cost agreed up front
- Vendor-neutral: I work with the tools that fit your budget, from spreadsheets to project trackers to full field-service platforms
- Plain English only: if I can't explain it to your crew lead or your CFO, it doesn't ship
Tell me what's stuck
Book a free consultation. Worst case, you leave with a clearer picture of what's slowing you down and a couple of fixes you can make yourself. Best case, we fix it together.
Prefer to talk? Call or text 347-949-2786 — yes, texting works. That's kind of the point. Or email tawonlabs@gmail.com.